Returns + Exchanges
If you change your mind or are not entirely happy with your purchase, return your unused item in its original packaging within 14 days of receipt for a refund minus the cost of shipping (excludes face masks, made to order, sale, and custom items).
Refunds will be issued only once the item/s are received by MarshMueller.
If your package is lost, a store credit will be issued to you after 30 days showing no movement on its USPS or UPS tracking.
Orders marked as delivered by the USPS or UPS cannot be credited.
Custom and sale items cannot be returned or refunded.
Shipping a Return/Exchange
Buyer will be responsible for paying shipping costs for returning the item and/or order. Shipping costs are non-refundable. If an item/order is refunded, the cost of return shipping will be deducted from the refund.
It is recommended using a trackable shipping service or purchasing shipping insurance when sending back items. We don’t guarantee that we will receive your returned item.