1-3 business days*.
MarshMueller Secret Labs is currently a one-woman show, and while I do my best to ship out orders within 1 business day, sometimes it can take up to three business days. If you're short on time, shoot me a note at holly [at] marshmueller [dot] com and we'll bump up your order in the shipping queue.
*Unless items ordered are made to order or custom made, then shipping timeline is longer.
Most likely, you'll have received a shipment notification once your order has shipped, which should include the tracking number. If you can't find it, you can log into your account and your orders should be listed under your account details.
If you don't have an account with MarshMueller, please send an email to holly [at] marshmueller [dot] com with your name and order number and we can get you squared away!
You can view our Return Policy here.
We love custom orders! Check out our Custom Gallery here.
Absolutely! You can write it in the "Special instructions for seller" in your cart. I'll write out the message on a beautiful card for your recipient.
True story: I never include packing slips for orders- they're a waste and end up in the recycling bin anyway. I always remove price stickers before packing up an order to ship. :)
We've partnered with Babylist, a free online registry that lets you add any item from any store! Click here to start your registry and add MarshMueller items!
Shipping on US orders is a flat $5! We offer free shipping on orders over $50 (US only, sorry international customers!).
I use USPS First Class for most orders. You'll receive tracking information in your shipment notification email.
Yes! Every item sold is made by yours truly at MarshMueller Secret Labs (aka my studio in Astoria, Oregon).
Yay, I love helping fellow makers! I offer consulting packages, which you can read more about here.
It's a combination of my married and maiden name. It sounds like Marshmallow. You can read the origin story here.